Shipping & Returns

Thank You for ordering with JUICY EXT!

WE DO NOT SHIP TO P.O. BOXES. WHEN PURCHASING, PLEASE MAKE SURE YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

1. How will my order ship?

Your order will be shipped via FedEx or USPS Priority Mail. 

2. When will my order ship? 

It’ll take 2-3 business days for your order to process be shipping.

Domestic Standard Shipping 3-4 business days depending on your location.

3. When will I receive my tracking #?

You will receive an email with your tracking #, notifying you that your order has been shipped. Shipping activity will become available after 24hrs. If you have not received a tracking number after 3 processing days, please contact us via email. 

4. May I return my order?

Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!

We are not responsible for any stylist trying to custom color or dye your wig outside of "Juicy Ext", because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassle for you with our custom coloring services.

You must contact us first before refunding your package via within the seven (7) day return period. All Juicy Ext Wigs must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair wigs are considered a hygienic product. Therefore, we do not offer returns or exchanges if the wig has already been bleached/colored, installed or worn.

LOCAL DELIVERY 

We ask that you ensure all contact and shipping info is entered correctly when selecting this open. We deliver to Albany, Schenectady, Troy and Watervliet areas. Orders placed before 1pm will be delivered the same day by the end of day. Orders placed after 1pm will be delivered the following delivery day.